Best Buy has issued a recall for a substantial number of pressure cookers, totaling 930,000 units, due to a potential burn hazard. The recall, prompted by concerns raised on Thursday, is related to the inner pots of Insignia multi-function pressure cookers, which have been found to feature "incorrect volume markings," according to a Consumer Product Safety Commission (CPSC) alert.
The identified issue arises from the erroneous markings, which could lead consumers to inadvertently overfill the pot. The recall notice warns that such overfilling may result in liquids being ejected when the pressure cooker is vented using the quick release method or opened while its contents are pressurized. The affected units in the U.S. include six- and eight-quart pressure cookers with model numbers NS-MC60SS8, NS-MC60SS9, and NS-MC80SS9. Separately-sold inner cooker pots with the same capacities, bearing model numbers NS-MCRP6NS9 and NS-MCRP6SS9, are also subject to the recall.
The CPSC indicates that a parallel recall is underway in Canada, affecting approximately 10,100 units. Sales of the pressure cookers took place both in physical Best Buy stores across the U.S. and online from October 2017 to June 2023. Best Buy, with over 900 stores in the U.S. and 160 in Canada, emphasized its commitment to customer safety and urged impacted customers to contact them for replacement parts.
Online retailer Amazon was also a platform for the sale of these pressure cookers during the specified timeframe. The recall comes in response to 31 known incidents of the pressure cookers ejecting their contents, resulting in burns for 17 individuals, some classified as "second-degree" or "severe," according to the CPSC notice. Best Buy recommends that consumers who own the recalled appliances immediately cease usage.
Best Buy has pledged to provide customers with new inner pots and floating locking valves at no charge upon contacting them. The company affirmed its dedication to customer safety and urged affected individuals to reach out for assistance.
In a crucial update related to the pressure cooker recall, Best Buy has clarified that its stores "will not provide credits, refunds, or replacement kits for recalled pressure cookers returned to stores." Instead, affected customers are instructed to register online for the necessary resolution.
This directive underscores the importance of following the specific online registration process for those who have purchased the recalled pressure cookers. Best Buy is streamlining the recall procedure to ensure that customers receive the appropriate support and replacement parts promptly. The online registration mechanism is designed to facilitate a more efficient and organized handling of the recall process, emphasizing the company's commitment to customer safety.
For further details or assistance, customers are encouraged to reach out to Best Buy directly at 800-566-7498. Best Buy remains dedicated to addressing customer concerns and providing clear guidance throughout the recall process.
In conclusion, the Best Buy pressure cooker recall underscores the significance of following the online registration process for affected customers. The directive that Best Buy stores "will not provide credits, refunds, or replacement kits for recalled pressure cookers returned to stores" emphasizes the importance of adhering to the specified recall procedure. This approach aims to streamline the process, ensuring a swift and organized resolution for customers impacted by the recall.
As Best Buy prioritizes customer safety and satisfaction, the online registration mechanism serves as the primary channel for managing the recall. The company's commitment to clear communication and support remains evident, with the emphasis on reaching out directly to Best Buy for further details or assistance. The conclusion highlights the proactive measures taken by Best Buy to address the recall efficiently and underscores its dedication to customer well-being throughout this process.